October 13, 2018
Mr & Mrs Smith began life in 2003 with two adventurous hotel lovers (our real-life Mr and Mrs: James and Tamara Lohan) and has evolved into a global travel club with a million like-minded members in more than 100 countries.
Every club has a purpose. Ours is to knock your socks off, with help from the world’s best bedrooms. We don’t want this to be a one-night stand or a quick fling; we’re in it for the long-haul.
Our carefully curated collection includes hotels in the sky (if you’ve never woken up in a treehouse, we can change that), hotels in caves, hotels above water, hotels underwater (well, partially), hotels a million miles away, hotels a short ride away, hotels where money is no object… All that, plus a host of idyllic villas and an ever-changing menu of tailor-made trips, too.
It’s no accident that the collection is so special. Every hotel is visited by our team and anonymously reviewed by a diverse bunch of trusted tastemakers, including Lauren Laverne, Raymond Blanc, Olivia von Halle, Tom Dixon, Pandora Sykes, Tom Aikens, Stella McCartney and Dita Von Teese, to name a few. Entry to the collection is by invitation only; money can’t buy our love (unlike some of our competitors).
We listen closely to our members, too. Even the best hotels have off nights – but if that coincides with your stay, we’ll work out what went wrong, so it doesn’t happen twice. If the problem really can’t be solved, we’ll regretfully part ways with the hotel in question. Our collection constantly evolves, based on members’ feedback (plus our own regular hotel check-ups). We’re not perfect but we’ll always strive to be.
In order to keep doing what we do best we’ve recruited more than 50 experts in London, Ibiza, New York, Los Angeles and Singapore. Smith24, our crack team of in-house travel specialists, knows the collection back to front, thanks to frequent visits. When they’re not busy bed-hopping, they work around the clock, offering 24/7 customer service and booking support, both on the phone and online.